It is your job to take control of a downtown branch and to make strategic and operational decisions. During the simulation, you can track the results of your branch and you have to evaluate your current situation and make decisions on a month-by-month basis.
- Review the performance indicators of your branch. Get to know your colleagues and review their activity. This will allow you to understand what you can expect from each colleague.
- After understanding the reports and reviewing the operation of the branch, think about which elements of the operation you want to change (e.g. strengthening the sales activity of certain products; improving the average service time of certain activities; etc.)
- Make your decisions about which employee should focus on which activity and what sales areas to be active in.
Training your colleagues
Train your employees in various types of trainings with different focus topics and time requirements. Review these educational options from the viewpoint of your simulation strategy, then decide about your colleagues’ participation.
Specify the priority of serving the different service areas your customers are requesting.
The priorities you set here can have a big impact on the performance of your branch and your employees.
Your effectiveness will be measured by three metrics: the sales result which means a financial viewpoint; employee satisfaction; and the satisfaction of your customers.