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Office Management

Manage a bank branch and improve the financial situation while increasing employee and customer satisfaction.

This unique framework will help you understand the role and challenges of a branch manager. Work on meeting sales targets, fulfil client expectations and maintain a motivated team of employees for a successful branch. You will get practice in

  • Customer Orientation
  • Operational Management
  • Customer Orientation
  • Operational Management


Platform: Browser, Mobile
Genre: Business Simulation
Languages: EN, ES


Branch Managers


Duration: 6-8 hours
Level: intermediate
License: 60 days

It is your job to take control of a downtown branch and to make strategic and operational decisions. During the simulation, you can track the results of your branch and you have to evaluate your current situation and make decisions on a month-by-month basis.

Operational decisions

  1. Review the performance indicators of your branch. Get to know your colleagues and review their activity. This will allow you to understand what you can expect from each colleague.
  2. After understanding the reports and reviewing the operation of the branch, think about which elements of the operation you want to change (e.g. strengthening the sales activity of certain products; improving the average service time of certain activities; etc.)
  3. Make your decisions about which employee should focus on which activity and what sales areas to be active in.

Training your colleagues

Train your employees in various types of trainings with different focus topics and time requirements. Review these educational options from the viewpoint of your simulation strategy, then decide about your colleagues’ participation.

Customer orientation

Specify the priority of serving the different service areas your customers are requesting.

The priorities you set here can have a big impact on the performance of your branch and your employees.

Your effectiveness will be measured by three metrics: the sales result which means a financial viewpoint; employee satisfaction; and the satisfaction of your customers.

Realistic markets with real-time feedback to help users understand concepts hands-on.

Manage a branch of up to 15 virtual employees, each with their own distinct capabilities, preferences, and moods.

Test your skills by analyzing a mix of financial and non-financial indicators, all presented in color coded charts and graphs.

Balance employee and customer satisfaction while taking into account your branch’s overall performance.

A Simulation by our partner